General Policy
We recognize that plans can change, and we aim to offer flexibility in our cancellation policies. However, it’s important to note that each hotel listed on Infinity Spins has its own specific cancellation terms. These policies may vary based on the hotel, room type, and the rate you’ve booked. We strongly advise reviewing the hotel's cancellation terms before making a reservation. If you require assistance or further clarification, please don’t hesitate to contact us via the contact form on our website.
Refunds
Eligibility for refunds depends on the hotel's specific cancellation policy. If you are entitled to a refund, it will be processed using the original payment method you used for your booking. Please note that certain bookings, especially those made at discounted or promotional rates, may be non-refundable. In such cases, no refunds will be issued, and the full amount of the booking may be charged. For any questions regarding refunds or if you need assistance, please contact us through the contact form on our website.
Non-Refundable Bookings
Some special offers and promotional rates may be marked as non-refundable. These bookings are usually offered at a lower rate in exchange for stricter cancellation terms. If you choose a non-refundable rate, please be aware that you will not be eligible for a refund if you cancel your reservation. Should you need more information about non-refundable bookings, please get in touch with us via the contact form on our website.
Modifications and Amendments
If you need to modify or amend your booking, please contact us as soon as possible through the contact form on our website. While we will make every effort to accommodate your request, all modifications are subject to the hotel's availability and may incur additional charges. Changes to your booking, such as altering the dates of stay or the room type, may also result in a rate adjustment. Please be aware that the hotel’s modification policy will apply.